Q1: What are your main products?
A1: We specialize in commercial refrigeration equipment such as cake display cabinets, beverage coolers, ice cream display freezers, stainless steel refrigerators, proofing cabinets, and modular cold rooms.
Q2: Do you offer customization (OEM/ODM)?
A2: Yes, we provide OEM/ODM services. You can provide drawings or samples, and our team will customize the design and functions to meet your requirements.
Q3: How do you ensure product quality?
A3: We have a strict quality control system. All products undergo a 48-hour aging test and full performance inspection before shipment. Key components, such as compressors and controllers, are sourced from trusted international brands.
Q4: Can your products be made for different voltages?
A4: Yes. We can provide different voltage and plug standards according to your country's requirements (110V/220V, 50Hz/60Hz).
Q5: Do you provide sample orders?
A5: Yes, we do. Sample orders are available, but the sample and shipping costs need to be paid by the buyer.
Q6: What shipping methods do you offer?
A6: We offer sea, land, and air shipping, as well as express delivery (DHL/FedEx/UPS). We'll recommend the most suitable option based on cargo size and delivery time.
Q7: What's your delivery time?
A7: Normally 15–25 working days for standard models; customized products depend on design complexity.
Q8: Do you handle export customs and shipping arrangements?
A8: Yes. With rich export experience, we can assist with customs clearance, shipping, and all related documents.
Q9: What's your minimum order quantity (MOQ)?
A9: Our MOQ is 1 unit for standard models. Bulk orders enjoy better pricing.
Q10: What payment methods do you accept?
A10: We accept T/T, L/C, Western Union, and ****** Trade Assurance payments.
Q11: What's your warranty period?
A11: We offer a 1-year warranty (for key components such as compressors and controllers), along with remote technical support and maintenance guidance.
Q12: What should I do if there's a problem with the product?
A12: Please send us a description, photo, or video of the issue. Our service team will respond within 24 hours with technical guidance.
If parts replacement is required, we will supply them at cost and assist remotely, but we do not offer free spare parts or on-site repair.